Welcome To Gorilla Godz Frequently asked Questions

General Information

Where is Gorilla Godz located?
Gorilla Godz is proudly based in Edmonton, Alberta, Canada.

How can I contact Gorilla Godz?
For any inquiries, email us at Trendsetters@gorillagodz.com. Please allow up to 24 hours for a response from our team.

Orders & Products

Are all your products made to order?
Yes! Every item is made-to-order, which helps reduce waste and support a more sustainable approach to fashion.

All designs are created in-house by our talented team, ensuring unique and bold styles that stand out. We carefully select high-quality materials to provide the best experience for our customers.

How do I find my size?
Each product page includes a size chart and instructions on how to measure yourself accurately. Scroll down on the product page to find this information before placing your order.

What if I ordered the wrong size?
We do not offer size exchanges or refunds due to customer error. If you need a different size, you will need to place a new order at your own expense.

Refer to our Return Policy for more details.

Shipping & Delivery

How do I track my order?
Once your order is shipped, you’ll receive an email with tracking details. If your tracking link doesn’t show updates immediately, wait 48 hours as courier sites take time to update. If you don’t receive tracking information after 72 hours, email us at Trendsetters@gorillagodz.com with your order number.

How long does it take to receive my order?
Please refer to our Shipping Policy for estimated delivery times based on your location and chosen shipping method.

What if my order is delayed?
If your estimated delivery time has passed and you still haven’t received your package:

Wait a day or two – unexpected delays can happen.
Contact us at Trendsetters@gorillagodz.com, and we’ll check the latest updates with the shipping provider.

What if my order is lost in the mail?
If your package is lost in transit, you must submit a claim within 4 weeks of the estimated delivery date. We’ll replace your order at no additional cost.

However, if tracking shows the package was delivered but you didn’t receive it, we are not responsible for replacements. Please check with your local post office or neighbors first.

What happens if my order is returned to sender?
Orders may be returned due to an incorrect shipping address, failure to claim the package at customs, or refusal by the recipient. If this happens:

You’ll be notified when we receive the returned package.
You’ll need to provide an updated address or cover re-shipping costs if the return was due to customer error.
If the package was returned due to courier damage, we’ll reship it for free.

What if my order arrives damaged?
If your order is damaged in transit, email Trendsetters@gorillagodz.com with a photo of the damage, your order number, and a brief description. We’ll replace it at no cost to you.

Payments & Refunds

Why do I see a refund on my credit card if my order wasn’t canceled?
We process payments in two steps: pre-authorization and final capture. What you see on your credit card is a temporary hold, which may appear as a refund when released. Your order is still active and will be charged once it ships.

Do I need to place another order if I see a refund?
No, your order is still being processed. You’ll receive a shipping confirmation once it’s on the way.

What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Google Pay, Apple Pay, and other major payment options.

Affiliate Program

What is the Gorilla Godz Affiliate Program?
The Gorilla Godz Affiliate Program allows you to earn commission by promoting our brand. If you have a website, blog, or social media following, you can apply to become an affiliate and earn money for every sale made through your unique referral link.

How do I sign up?
To apply for our affiliate program, visit the Affiliate Program section on our website and submit your application. Once approved, you’ll receive a custom referral link to start earning.

How do I earn commission?
Earn a percentage of every sale made through your referral link. The more you promote, the more you can earn!

How and when do I get paid?
Payments are made monthly via PayPal or another agreed-upon method. You’ll need to reach a minimum payout threshold before receiving your earnings.

Who can join the program?
Anyone passionate about streetwear, fashion, and the Gorilla Godz brand can apply. We especially welcome content creators, influencers, bloggers, and trendsetters.