Welcome to Gorilla Godz Return Policy

At Gorilla Godz, we stand by the quality of our products and strive to provide a seamless shopping experience. Our 30-day return policy means you have 30 days after receiving your order to request a return. Gorilla Godz reserves the right to refuse returns at its sole discretion if the policy conditions are not met.

What Can Be Returned?

We accept returns only in the following cases:

  • Defective or damaged products – If your item has a manufacturing defect (e.g., misprint, cut, tear, holes, etc.), please email us with clear photos of the issue.

  • Wrong item received – If you receive an incorrect order due to our error, we will correct it at our expense.

🔹 Buyer’s Remorse & Sizing Issues We do not offer refunds or exchanges for buyer’s remorse or wrong size selection. If you ordered the wrong size, you may place a new order at your expense after reviewing our size charts.

Return Eligibility Requirements

To qualify for a return, your item must meet the following criteria:

  • Unworn, unused, and unwashed condition

  • Tags attached and original packaging included

  • Must be in resalable condition

📌 Important: Items sent back without first requesting a return will not be accepted and will be returned to you at your expense.

Non-Returnable & Non-Refundable Items

Certain items cannot be returned or refunded due to hygiene and customization reasons, including:

  • Face masks

  • Neck gaiters

  • Socks

  • Gift cards

  • Sale items (Final Sale)

How to Initiate a Return

To start a return, email us at Trendsetters@gorillagodz.com with the following details:

  1. Receipt or proof of purchase

  2. Order number

  3. Clear photos of the item showing the defect or damage

  4. Brief description of the issue

📌 Note: If your return request is approved, we will provide return instructions. Once we receive and inspect the item, we will notify you of the refund status.

Refunds & Processing Time

  • If your return is approved, a refund will be issued to your original payment method.

  • Shipping and handling fees, including duties, are non-refundable.

  • Refunds typically take 2-5 business days to process back to your account.

Damaged or Incorrect Orders?

Please inspect your order upon delivery and contact us immediately if you receive a defective, damaged, or incorrect item. We will make it right as quickly as possible.

Exchanges

We do not offer direct exchanges. If you need a different size or color, please place a new order after reviewing our size charts to ensure accuracy.

For additional details on shipping, tracking, and lost packages, please refer to our Shipping Policy.

📩 For all return inquiries, email us at Trendsetters@gorillagodz.com. We’re here to help!